Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for business professionals and office managers seeking premium office furniture solutions. By using our site, you confirm you are at least 18 years old and accessing from a region we service (excluding Asia and certain remote areas).

1.2 Intellectual Property

All content on this website, including product designs, images, text, and logos, is the exclusive property of Executive Chairs Sales and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in high-quality executive office furniture including:

• Executive chairs designed for comfort and professional aesthetics
• Ergonomic drafting stools for specialized work environments
• Premium desks with customizable configurations

While we strive for accuracy, product colors may vary slightly due to monitor settings. Dimensions and weights are approximate.

2.2 Product Availability

Inventory is updated in real-time, but occasionally items may become unavailable after order placement. In such cases, we will notify you promptly with alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive:

• Order confirmation email immediately after purchase
• Shipping notification with tracking information when your order ships

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption. We never store complete payment information on our servers.

3.3 Pricing and Currency

All prices are in USD. International customers may see approximate conversions during checkout, but final charges will be in USD and may be subject to currency exchange fees by your financial institution.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (via EMS for orders over $50): 15-25 business days after shipment

4.2 International Orders

We ship worldwide except to Asia and certain remote regions. International customers are responsible for:

• All customs duties, taxes, and import fees
• Compliance with local import regulations

4.3 Delivery Responsibilities

Upon delivery, you must:

• Inspect packages immediately for visible damage
• Report any shipping damage within 48 hours with photographic evidence
• Retain all original packaging materials until inspection is complete

5. Returns and Exchanges

5.1 Return Eligibility

To qualify for returns/exchanges:

• Request must be made within 15 days of delivery
• Items must be in original, unused condition with all tags/packaging
• Original proof of purchase required

Non-Returnable Items: Custom-configured desks, clearance items marked “final sale,” and used upholstered furniture (unless defective).

5.2 Return Process

1. Email [email protected] with RMA request
2. Receive authorization and instructions within 1 business day
3. Repackage securely in original materials
4. Ship to our Texas facility (address provided with RMA)

5.3 Refund Processing

Refunds are issued within 3 business days of receipt and inspection, credited to your original payment method. Original shipping fees are non-refundable for non-defective returns.

6. Customer Responsibilities

• Provide accurate shipping and billing information
• Promptly inspect delivered goods
• Follow proper return procedures when applicable
• Comply with all local laws regarding imported goods
• Use products only for their intended purpose

7. Limitations of Liability

Executive Chairs Sales shall not be liable for:

• Delays caused by shipping carriers or customs processing
• Incorrect orders resulting from customer-provided errors
• Product misuse or improper assembly
• Incidental or consequential damages

Our maximum liability for any claim is limited to the purchase price of the product in question.

8. Policy Updates

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance. Significant changes will be communicated via email to registered customers.

9. Contact Information

For questions about these Terms:

Executive Chairs Sales
2543 Smithfield Avenue
Lubbock, TX 79410 USA
Email: [email protected]