At Executive Chairs Sales, we’re committed to delivering premium office furniture with exceptional service. Our streamlined shipping and returns processes ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL/FedEx):
- Delivery within 10-15 business days after shipment
- Flat rate shipping fee: $12.95 USD
- Recommended for time-sensitive orders
Free Shipping (EMS):
- Available for orders over $50 USD
- Delivery within 15-25 business days after shipment
- Includes basic tracking
Note: Delivery to Asia and certain remote regions may not be available. Contact us at [email protected] for specific country inquiries.
International Shipping
We ship worldwide (with some exceptions). International customers are responsible for any customs duties, taxes, or import fees that may apply.
Returns & Exchanges Policy
Eligibility Requirements
To qualify for a return or exchange:
- Item must be in original, unused condition with all tags and packaging
- Request must be made within 15 days of delivery
- Original proof of purchase required
Important Hygiene Notice:
For health and safety reasons, upholstered executive chairs and fabric drafting stools showing signs of use cannot be returned unless defective.
Non-Returnable Items
The following products cannot be returned unless defective:
- Custom-configured desks (special dimensions/finishes)
- Clearance items marked “final sale”
- Used upholstered furniture (as noted above)
Simple 4-Step Return Process
Step 1: Initiate Your Request
Email our customer service team at [email protected] with:
- Your order number
- Product name and quantity
- Reason for return/exchange
- Preferred resolution (refund or exchange)
Use this template for your email:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Executive Chairs Sales Team,
I would like to request a [return/exchange] for my recent purchase:
Order Number: [Insert]
Product Name: [Insert]
Quantity: [Insert]
Reason for request: [Brief explanation]
Preferred resolution:
□ Refund to original payment method
□ Exchange for [specify product if different]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Authorization
Within 1 business day, you’ll receive:
- Return Merchandise Authorization (RMA) number
- Prepaid return shipping label (for defective items only)
- Instructions for non-defective returns
Step 3: Package & Ship
Securely repackage items in original packaging with all included materials. Ship to:
Executive Chairs Sales Returns2543 Smithfield Avenue
Lubbock, TX 79410
USA
Important: For non-defective returns, we recommend using a trackable shipping service and retaining your receipt.
Step 4: Receive Resolution
Once we receive and inspect your return:
- Refunds: Processed within 3 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped via your original shipping method within 2 business days
You’ll receive email confirmation when your transaction is complete.
Return Shipping Costs
- Defective/Damaged Items: Free return shipping
- Non-Defective Returns: Customer pays return shipping (original shipping fees non-refundable)
- International Returns: Customer responsible for all return shipping and customs fees
Damaged or Incorrect Shipments
If your order arrives damaged or incorrect:
- Document damage with photos
- Do not discard any packaging materials
- Contact us within 48 hours of delivery
We’ll arrange for expedited replacement at no additional cost.
Premium Customer Promise
As specialists in executive office solutions, we stand behind the quality of our products and your complete satisfaction. For personalized assistance with any shipping or returns concern, contact our customer service team at [email protected].