At Executive Chairs Sales, we stand behind the quality of our premium office furniture just as we stand behind our commitment to your satisfaction. If your purchase doesn’t meet your expectations, our straightforward returns process ensures a hassle-free resolution.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unused condition with all tags and packaging intact
  • Request must be initiated within 15 days of delivery
  • Original proof of purchase must be provided
Note: For hygiene reasons, upholstered executive chairs and drafting stools with fabric seating that show signs of use cannot be returned unless defective.

Simple 4-Step Return Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return/exchange
  • Preferred resolution (refund or exchange)
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Executive Chairs Sales Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Product Name: [Insert] Quantity: [Insert] Reason for request: [Brief explanation] Preferred resolution: □ Refund to original payment method □ Exchange for [specify product if different] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1 business day, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for defective items)
  • Instructions for non-defective returns

Step 3: Package & Ship

Securely repackage items in original packaging with all included materials. Affix the provided label (or for non-defective returns, ship to:

Executive Chairs Sales Returns
2543 Smithfield Avenue
Lubbock, TX 79410
USA

We recommend using a trackable shipping service and retaining your receipt until the process is complete.

Step 4: Receive Resolution

Once we receive and inspect your return:

  • Refunds: Processed within 3 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your original shipping method within 2 business days

You’ll receive email confirmation when your transaction is complete.

Return Shipping Costs

  • Defective/Damaged Items: Free return shipping
  • Non-Defective Returns: Customer pays return shipping (original shipping fees non-refundable)
  • International Returns: Customer responsible for all return shipping and customs fees

Special Considerations

Our custom-configured desks (special dimensions/finishes) and clearance items marked “final sale” cannot be returned unless defective.

Damaged or Incorrect Shipments

If your order arrives damaged or incorrect:

  1. Document damage with photos
  2. Do not discard any packaging materials
  3. Contact us within 48 hours of delivery

We’ll arrange for expedited replacement at no additional cost.

Premium Customer Promise: As specialists in executive office solutions, we extend our commitment to quality through this returns policy. Should you have any questions about your specific situation, our customer service team is available at [email protected] to provide personalized assistance.