Welcome to Executive Chairs Sales! We’re committed to providing premium office furniture with global delivery. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of office furniture do you specialize in?

We specialize in ergonomic executive chairs, drafting stools, and office desks designed for professionals who value both comfort and productivity. Our products are crafted for those who spend long hours at their workspace.

Are your products suitable for home offices?

Absolutely! While our products are popular in corporate environments, they’re equally perfect for home office professionals looking to upgrade their workspace with premium, ergonomic furniture.

Do you offer any discounts for first-time buyers?

Yes! We offer 20% off your first order plus our satisfaction guarantee on all deliveries. This discount is automatically applied at checkout for new customers.

Shipping & Delivery

Where do you ship from and how long does processing take?

All orders are processed within 1-2 business days from our warehouse in Lubbock, Texas. We then ship via your chosen carrier (DHL, FedEx, or EMS).

What are my shipping options?

We offer two convenient options:
Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days with tracking
Free Shipping (via EMS for orders over $50): 15-25 business days

Do you ship internationally?

Yes! We proudly ship worldwide (excluding some Asian and remote regions). All international shipments include clear customs documentation for smooth delivery.

How will I know when my order ships?

You’ll receive an email confirmation with tracking number as soon as your order leaves our warehouse. You can use this to monitor your delivery in real-time.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the delivery date. If you’re not completely satisfied with your purchase, you may return it for a refund (less shipping costs).

How do I initiate a return?

Simply email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through our hassle-free process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Do you offer corporate/bulk purchase discounts?

Yes! Corporate buyers furnishing executive suites can contact us at [email protected] for special pricing on bulk orders.

Customer Support

How can I contact customer service?

Our responsive support team is available via email at [email protected]. We typically respond within 24 hours on business days.

What are your business hours?

Our customer service team is available Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.

Where is your company located?

Our warehouse and headquarters are located at: 2543 Smithfield Avenue, Lubbock, TX 79410, USA

Still have questions? Don’t hesitate to contact us at [email protected]. We’re here to help you find the perfect office furniture solution!